Help
How can we help?
Set up a new TV, fix a problem, or manage your plan.
Fix a problem
Pairing your TVHow pairing normally works, and how to get back in.Camera not loadingBlank tiles, “Resume,” snapshots, and dark screens.Streaming qualityChoppy, freezing, or cutting out.Wrong time on videoThe clock on the video is UTC, not your local time.Audio & soundFullscreen audio, and why the grid is silent.
Using Video Wall
Add or remove camerasConnect or disconnect cameras in your Ring account.Hide or show camerasTake a camera off the grid without disconnecting it.Reorder your wallChoose which camera appears where.Show or hide camera namesTurn the tile labels off for an unobscured picture.Auto-hide the sidebarGive the wall the full screen when you're not navigating.Recording & history24/7 recording and event history.Streaming modeLIVE or AUTO — and what it costs the battery.Motion events & activityWatch a camera's recent events on the TV.Auto-CycleRotate through cameras automatically.Kiosk ViewA dedicated always-on screen. Browser version only.Saved wallsSave layouts and switch between them. Browser version only.Add or remove a TVPair up to 10 TVs, or revoke one you no longer use.Sign outDisconnect this TV from your Ring account.Getting the most out of itFeatures worth trying and settings worth changing.