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Set up a new TV, fix a problem, or manage your plan.
Fix a problem
Pairing your TVHow pairing normally works, and how to get back in.Camera not loadingBlank tiles, “Resume,” snapshots, encrypted, and dark screens.Streaming qualityChoppy, freezing, or cutting out.Wrong time on videoThe clock on the video is UTC, not your local time.Audio & soundFullscreen audio, background sounds, and why the grid is silent.
Using Video Wall
Add or remove camerasConnect or disconnect cameras in your Ring account.Hide or show camerasTake a camera off the grid without disconnecting it.Reorder your wallChoose which camera appears where.Show or hide camera namesTurn the tile labels off for an unobscured picture.Camera fitFill the tile, or show the whole frame — Auto, Fill, or Fit.Full screen: zoom & switch camerasZoom in, switch cameras and pause in full screen. Apple TV only.Picture in PictureFloat one camera over other apps. Apple TV, Mac, Windows and Chrome.Auto-hide the sidebarGive the wall the full screen when you're not navigating.Recording & history24/7 recording and event history.Streaming modeLIVE or AUTO — and what it costs the battery.Motion events & activityWatch a camera's recent events on the TV.Auto-CycleRotate through cameras automatically.Kiosk ViewA dedicated always-on screen. Web app and Windows.WidgetsAn activity feed, a clock, or the weather as a tile on the wall.Using Video Wall on your MacFloating windows, the menu bar, widgets, groups, alerts and every shortcut.Using Video Wall on WindowsFloating windows, notifications, Kiosk Mode, the tray icon and every shortcut.Saved wallsSave layouts and switch between them. Browser version only.Add or remove a TVPair up to 10 TVs, or revoke one you no longer use.Sign outDisconnect this TV from your Ring account.Getting the most out of itFeatures worth trying and settings worth changing.