Frequently asked
questions.

Video Wall itself is a paid app in the Ring App Store: $1.99/month per camera with a 30-day free trial, added to your Ring subscription. It's managed through your Ring account and set up when you tap Connect App during setup. You also need an active Ring Protect plan on your account — that's what gives the Ring API the right to stream your camera feeds to a third-party app. Without both, Video Wall can't connect to Ring.

Not yet — Video Wall is available in the United States for now. The plan is an add-on in the Ring App Store, and Ring currently offers that store to US Ring accounts — so a Ring account registered in another country can’t start the trial or subscribe, even on a TV where the app installs. Ring is opening the Ring App Store in more countries, and Video Wall will be available in each as it lands. There’s nothing you’ll need to do differently when your country opens: install the app, connect it in the Ring app, and pair your TV as everyone else does.

Yes — up to 10 TVs in a single household, Apple TV, Fire TV, Google TV, and Roku in any mix, all on one Ring account and included at no extra charge. To add another, install Video Wall on the new TV, then on an already-paired TV open Settings → Pair Device, scan the on-screen QR code with your phone, and enter the new TV’s 8-character code. You can also open the wall in a browser at app.videowalllive.com on a computer, tablet, or the TV’s own browser. Full steps for adding a TV.

Yes. Alexa’s live view is Amazon’s own feature — it brings up one camera when you ask out loud, then closes itself after a few minutes. Video Wall doesn’t use Alexa at all: it’s an app you open on the TV, it shows every camera at once, and it stays up until you close it. Nothing to say out loud, and no Echo device involved.

Same idea, different screen. Ring’s Multi-Cam Live View shows several cameras at once in the Ring app on your phone or tablet. Video Wall does it on your TV — every connected camera and doorbell in one live grid on the big screen, with fullscreen playback, audio, and event history. You can use both; they don’t conflict.

Yes — Video Wall is on the Amazon Appstore for Fire TV Sticks, Cubes, and Fire TV smart TVs. It’s the only app that shows every Ring camera at once on Fire TV — the built-in Alexa integration shows one camera at a time and times out after a few minutes. See how they compare.

Yes — Video Wall is on Google Play for Google TV and Android TV — Chromecast with Google TV, Sony, TCL, Hisense, and Philips TVs, and the Nvidia Shield. It needs Android 7.1 or later. Google Assistant on these TVs can pull up one camera by voice; Video Wall shows every Ring camera at once in a live grid.

Yes, and on most TVs you don’t need to buy anything. If your TV is a Fire TV Edition — Amazon Omni, Toshiba, Insignia — or has Google TV built in (Sony, TCL, Hisense, Philips), install Video Wall directly. On any other brand, including LG, Samsung and Vizio, open the TV’s own browser — usually called Internet or Web Browser — and go to app.videowalllive.com to run the full wall with nothing to install (browser setup steps). If your TV’s browser is old or awkward to use, a Fire TV Stick (around $30), a Chromecast with Google TV, an Apple TV, or a Roku player gives you the native app instead. The built-in Ring options on these TVs show a single camera at best. We cover every brand on watching Ring on your TV.

Yes. Video Wall is in the Roku Channel Store — add it there and Roku sends it to your player or Roku TV, or search Video Wall on the device itself, then follow the Roku setup steps. It also runs on Apple TV, Fire TV, and Google TV, and in any current web browser at app.videowalllive.com. Any other TV can join with an inexpensive Fire TV Stick, Chromecast with Google TV, or Apple TV box — or just its own browser.

All of them, as long as they're connected to your Ring account. 24/7 continuous recording is only available on Pro, Power Pro, and Plug-in cameras; battery cameras stream on demand. One exception: cameras running Ring Edge (local processing, usually with a Ring Alarm Pro) show snapshots and event clips instead of live video — Ring’s partner platform doesn’t stream from those yet.

Holding a battery camera live continuously will, yes. On your TV, switch battery cameras to Auto in Settings — feeds stay close to live, but Ring is allowed to pause the radio between events. How to switch modes →

It won’t appear on its own — a new camera has to be connected to Video Wall, which is also what adds it to your subscription. In the Ring app, tap the menu, then Apps, then under My Apps choose Video Wall Live. Your new camera sits in the Not connected half of the list — tap Connect, then OK. It joins the wall on every paired TV within seconds, and is added to your plan at the same per-camera rate. Full steps with screenshots. Don’t sign out of the TV app to fix this — it doesn’t refresh anything, and you would have to pair that TV again afterwards.

Auto-Cycle shows each camera full screen, one at a time, switching automatically. It's available when you have two or more cameras. Start it from the play button in the sidebar. Once it's running, Play/Pause pauses, the left and right arrows switch cameras, and Menu (Back on Fire TV and Google TV) exits. In Settings → Auto-Cycle, set the Minutes and Seconds each camera stays on screen (10 seconds by default), and under Cameras in Auto-Cycle, select a camera to include or exclude it. On Apple TV, needs app version 1.7.2 or later. Full Auto-Cycle guide.

Yes. On your TV, turn on Fullscreen audio in Settings. Audio is one-way only — you hear the camera, there's no talk-back. Audio plays only when you fullscreen a single camera, not from the grid view. More on audio & sound.

As many as you own — but how many stream live at the same moment depends on the device. Every tile is a separate video stream being decoded simultaneously, and a thirty-dollar streaming stick can hold far fewer at a time than an Apple TV 4K or a computer. Past that ceiling tiles stutter or never load — hiding a few cameras, or putting the occasional ones on AUTO so they show a snapshot until you open them, clears it up. That’s hardware, not a setting. In a browser the wall manages it for you: it keeps a set number live and shows the rest as snapshots that go live as you scroll to them.

No — and there are two things people mean by that, so: Video Wall doesn’t send push notifications, and it doesn’t switch to a camera or wake a tile when someone rings or when motion is detected. The Ring platform we’re built on gives TV apps no way to receive those events, so the wall never hears about them. Your Ring app keeps alerting you as normal. If Ring opens this up to partner apps we’ll add it — for now Video Wall is for live viewing and event history on the big screen.

Usually that camera is set to 2K. A recent Ring update affects live streaming for 2K feeds — switch it to 1080p in the Ring app (tap the camera → Video Settings → Video Resolution) and the live view returns within a few seconds. Mostly affects Floodlight Cam Pro cameras; we’ve reported it to Ring and are tracking a fix. Full steps for a camera that won’t load.

That camera is running Ring Edge — Ring’s local video processing, usually part of a Ring Alarm Pro setup. Ring’s platform for partner apps doesn’t support live streaming from Ring Edge cameras, and that applies to every third-party app, not just Video Wall. The camera still works on your wall: it shows a snapshot view that refreshes regularly, and its motion events and clips play normally. If Ring adds partner streaming for these cameras, we’ll turn live view on for them.

Each tile is one lens. The Elite 180 is three lenses in one housing, so it appears as three live tiles — View 1, View 2, View 3 — that together cover everything the camera sees; the Elite 360 appears as six. The wide panorama in the Ring app is stitched by Ring and isn’t offered to partner apps, so the wall shows the lenses side by side instead. An Elite counts as one camera on your plan, however many tiles it puts on the wall. If you’re still seeing a single View 1 tile, your wall hasn’t refreshed its camera list yet — leave the app and reopen it. More on cameras that look wrong.

Almost always the camera's Wi-Fi signal — if one feed is shaky while the others are fine, it's that camera's connection, not Video Wall. Move the camera closer to your router or add a mesh point. Battery cameras also drop on their own when Ring pauses the stream to save power; switching that camera to Auto in Settings stops the loop — see LIVE vs AUTO.

Video Wall reflects whatever Ring reports. If a camera is offline here, it's offline in the Ring app too — usually a power, Wi-Fi, or firmware issue at the camera itself. Fix it from the Ring app and it'll come back automatically.

No. Ring adds the logo, the camera ID and the timestamp directly to each video stream for security, so they are part of the picture before it reaches any app. The timestamp is UTC, the same standard as GMT, which is why it can read hours ahead of your local clock. Ring doesn’t currently offer a way to remove the watermark or change its time zone, so there’s no setting for it in Video Wall either. More on this.

No. Your cameras stream directly from Ring to your TV — Video Wall just brokers the secure connection so the feeds can reach it. We never see your video, never store it, and have no way to watch it on our end. The app is just the grid you're looking at; the streams themselves don't pass through our servers.

Video Wall is a third-party app, not an official Ring app — Ring doesn’t build or operate it. It is, however, Ring-approved: the integration was rigorously reviewed, tested, and approved by the Ring team (an Amazon company), and it’s listed in the official Ring App Store, Ring’s directory of approved third-party apps that work with Ring cameras and doorbells. So: independent, but vetted and approved by Ring.

On your TV, open Settings, scroll to Sign out, and confirm. To use Video Wall again on this TV you'll need to pair it with your Ring account from scratch.

Video Wall bills as one add-on per camera, so cancelling is per camera. In your Ring account, open the plan for your location, scroll to Billing → Manage or Cancel Plan, and each camera appears as its own Video Wall line. Select Cancel Add-on, confirm, and repeat for every camera you want to stop paying for. Do that before removing the app — removing Video Wall under Apps doesn’t cancel the add-ons, so the billing would carry on. You can also have Ring Customer Support cancel it for you, on 800-656-1918. Cancel on any day before your next billing date to avoid future charges — and you can resubscribe at any time. Full steps, with screenshots.

Video Wall Live. Ring handles the billing, but the line on your card or bank statement reads Video Wall Live rather than Ring — one line per camera add-on, at $1.99/mo per camera. During the 30-day free trial you may instead see a $1 authorization per camera: those are temporary holds to check the card, not charges, and they drop off within a few days. More on billing & refunds.