Billing & refunds
Video Wall is a third-party app on Ring’s platform. Ring handles all billing and refunds — we never take the payment, and we can’t issue a refund or adjust a charge, even when we’d like to.
Every billing or refund request goes through Ring. Writing to us first only adds a step — we have no access to your payment details, your invoices, or the refund controls. Contact Ring support and they can act on it directly.
What the charge looks like
Ring handles the billing, but the line on your card or bank statement reads Video Wall Live — not Ring. That’s the correct charge for your Video Wall add-ons.
So if you’re looking for a Ring charge and can’t find one, or you’ve spotted a Video Wall Live line you don’t recognise, they’re the same thing. Your Ring plans page shows what it covers, camera by camera.
The $1 hold during your free trial
Your 30-day trial doesn’t charge you. What you may see instead is a $1 hold on your card or bank statement — a temporary authorization Ring places to confirm the card is valid.
It is not a charge. Nothing is taken, and the hold disappears from your statement on its own within a few days.
What we can and can't do
Ring handles
Charges, invoices and receipts, refunds, payment methods, taxes, and cancelling the plan.
We handle
The app itself — pairing, cameras, streaming, and anything on your TV that isn’t working.
How to reach Ring
Ring’s Contact Us page is the fastest route — it offers live chat, and a call option that routes you to the right number for your region. Both are listed as available 24/7.
Before you get in touch, it helps to have your Ring plans page open — it shows each Video Wall add-on, what it costs, and the next billing date, which is what Ring will ask about.
In the US, that’s 800-656-1918. Outside the US, their contact page has the current number for where you are.
Trying to stop future charges rather than dispute a past one? See cancel your subscription — you can cancel one camera or all of them.
Still stuck? Tell us which TV and camera you’re on — we usually reply within a day.
Contact support