Privacy Policy

Video Wall Live is a third-party Apple TV app that displays your Ring camera feeds on your television. The app connects to your Ring account through Ring's official integration platform.

Contact: support@videowalllive.com

When you use Video Wall, we collect and store the following:

• Ring account identifier. A unique ID provided by Ring that we use to associate your authentication tokens with your account.
• OAuth tokens. Ring provides us with access and refresh tokens that allow our backend to retrieve your camera information and live streams on your behalf. Stored encrypted at rest in our backend database (AWS DynamoDB), refreshed automatically. Not shared with anyone other than Ring.
• Device pairing session. When you pair your Apple TV with the app, we generate a random device session token stored on your TV (in tvOS UserDefaults) and in our backend database. This token authenticates your TV's API requests; it does not identify you personally.
• Apple TV name and device identifier. So you can see and manage which TVs are paired to your account (the “Paired Apple TVs” screen), and so re-pairing the same TV replaces its old session instead of piling up duplicates, we store the name your Apple TV reports (for example, “Living Room Apple TV”) and Apple's per-vendor device identifier (identifierForVendor). The device name is whatever you set on your Apple TV — if you named it after a person, that is what we store. Both are used only for device management and are deleted when that TV is signed out or revoked.
• Pairing links. When you choose “Pair another Apple TV,” we create a short, single-purpose web link that points back to your account so you can finish pairing on your phone. These links expire automatically after 15 minutes.
• Webhook events. Ring sends events to our backend when motion is detected, doorbells are rung, etc. We log these events temporarily so we can display them in your event history.
• App preferences. Camera order, visibility choices, and audio toggles are stored in iOS UserDefaults on your Apple TV. Never sent to our backend.

We do not collect:

• Your email, mailing address, or payment information.
• Your name as a profile field. (The only exception is the device name above, which is whatever label you chose for your Apple TV and may happen to contain a name.)
• Analytics, telemetry, or usage tracking data.
• Your viewing history or watch behavior.
• Your Apple ID, or any account data tied to it.
• Location data.
• The microphone or camera input from your Apple TV.

We use the information we collect solely to:

• Provide live camera streams on your Apple TV.
• Maintain your authentication state across sessions.
• Refresh your Ring tokens automatically so you don't have to log in repeatedly.
• Display motion and doorbell event history from your cameras.

Live video and audio from your Ring cameras stream via WebRTC. The stream content is not stored, recorded, or transmitted to any third parties beyond Ring's own infrastructure. Stream data passes through our backend only to facilitate the WebRTC handshake and is never persisted.

Ring. We connect to Ring's API to retrieve your camera information and live streams. Ring's privacy policy applies to all data they collect: ring.com/privacy-notice.

Amazon Web Services (AWS). Our backend infrastructure (DynamoDB database, Lambda functions, hosting) runs on AWS. AWS does not access your data beyond what is necessary to provide the infrastructure service.

We do not share your data with advertisers, analytics providers, or any other third parties.

We retain your authentication tokens and Ring account ID for as long as your TV is paired with the app.

When you sign out from the app — or revoke a TV from the “Paired Apple TVs” screen on another TV — we delete that TV's device session token, along with its stored name and device identifier, from our backend. Pairing links expire on their own within 15 minutes.

If you remove the Video Wall integration from your Ring account, Ring will revoke our access tokens and your data becomes unusable to us. We will purge stored tokens within 30 days of revocation.

You can also request deletion of all data associated with your account at any time by emailing support@videowalllive.com.

You have the right to:

• Access the data we hold about you (Data Subject Access Request, or DSAR).
• Request correction of inaccurate data.
• Request deletion of your data.
• Receive a copy of your data in a portable format.
• Withdraw your consent at any time (by signing out and removing the integration in the Ring app).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email support@videowalllive.com with the subject line “Privacy request”. We respond within 5 business days and complete verified requests within 30 days. We do not charge a fee.

You can opt out of Video Wall's data processing at any time using one of the following methods. Each takes effect immediately and does not affect your underlying Ring account or hardware.

• Sign out from the Apple TV app. Settings › Sign Out. This deletes the device session token from our backend and removes local app preferences.
• Remove the Video Wall integration in the Ring app. Open the Ring app on your phone, find Video Wall under connected services, and remove it. Ring revokes our access tokens immediately and we purge stored tokens within 30 days.
• Email us. Contact support@videowalllive.com to request full deletion of all backend data associated with your account.

Video Wall does not have optional data-collection toggles or tiered service levels — all processing described in this policy is required to provide the core feature (showing Ring cameras on Apple TV). If you opt out, the app will no longer function and you can uninstall it.

We do not view, record, transcribe, or analyze your camera video or audio. Live streams pass through Ring's WebRTC infrastructure directly to your Apple TV. Stream content does not traverse our servers and is never persisted.

The only circumstances in which a Video Wall engineer may see data associated with your account:

• Diagnostic logs. When investigating bugs or outages, an engineer may review backend logs containing your Ring account ID, request timestamps, and error traces. Logs do not contain video, audio, names, addresses, or camera content.
• Support requests. If you contact support, an engineer may look up your account by ID to assist you. We only access what is necessary to resolve your request.
• Legal compulsion. If we receive a valid legal request (subpoena, court order), we may have to disclose stored data. We will notify you unless prohibited by law.

We do not have, request, or use access to your camera content for product development, marketing, training, or any other purpose.

Different categories of your data live in different places:

• Camera footage and event clips live in your Ring account, not ours. Use the Ring mobile or web app to view, download, share, or delete recordings. Video Wall does not store any of this content.
• App preferences (camera order, visibility, audio toggles) are stored locally on your Apple TV in iOS UserDefaults. Reset them by signing out or reinstalling the app.
• Backend account data (your Ring account ID, OAuth tokens, pairing tokens) can be reviewed or deleted by emailing support@videowalllive.com with the subject line “Privacy request”.

Video Wall does not use artificial intelligence or machine learning of any kind. We do not train, fine-tune, or operate any model. We do not perform face recognition, object detection, scene classification, transcription, or any other automated analysis on your camera feeds, event metadata, or account data.

Because of this:

• Use of customer data for AI training. We do not use customer data — yours or anyone else's — to train any model, our own or a third party's. Ring's own AI features (motion detection, person alerts, etc.) are governed by Ring's privacy policy, not this one.
• Effect of opting out of AI training. Not applicable. Because we do not train models on customer data, there is no opt-out to make and no service impact to disclose.
• Notification of AI capability changes. Not applicable today. If we ever introduce AI-driven features, we will update this Privacy Policy with the “Last updated” date, add a clearly labeled section explaining the feature, its data use, accuracy expectations, and any opt-out, and notify existing users in-app before the feature is enabled.

Video Wall is not directed at children under 13 and we do not knowingly collect data from children. The Apple TV platform itself includes parental controls that further restrict access.

All data is transmitted over HTTPS and stored encrypted at rest in AWS. Access to authentication tokens is restricted to specific AWS IAM roles. Live camera streams use end-to-end encrypted WebRTC.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects any changes. Continued use of the app after changes constitutes acceptance.

Questions or concerns about this policy?

Video Wall Live
support@videowalllive.com