Support
Hit a bug, have a question, or need help with pairing? We read every message and reply within one business day.
Common questions
Most setup and how-to questions are answered in the help section. If your question isn't there, email us.
- Setup guide — how to pair your Apple TV with Ring.
- Tips — get the most out of Video Wall (24/7 recording, grid layout, audio).
- FAQ — answers about cameras, subscriptions, privacy, and compatibility.
When you write in
To get a fast answer, tell us:
- What model of Apple TV you have (HD or 4K, year).
- The tvOS version (Settings → System → About).
- Which Ring cameras are affected and any error message you saw on the TV.
- Roughly when the issue started.
Service status
Camera streams flow from Ring's infrastructure directly to your Apple TV. If multiple cameras stop working at once, it's usually a Ring service incident — check status.ring.com first.
Account and data
To request a copy of your data, correct something, or delete your data entirely, email support@videowalllive.com. We respond within 30 days. Full details are in our Privacy Policy.
Video Wall for Ring is a third-party app and is not affiliated with, endorsed by, or sponsored by Ring or Amazon. Ring is a trademark of Ring LLC.